The Five Pillars of TQM by Bill Creech

The Five Pillars of TQM

How to Make Total Quality Management Work for You

by Bill Creech

Truman Talley Books, 1994, [First Edition, First Printing], ISBN 0525937250, hardcover, dustjacket

Very Good Condition, minor edge and shelf wear, a little rubbing and bumping to edges and corners, ex library with stamps and sticker to back endpaper, tape residue to covers, dustjacket shows minor edge and shelf wear with minor rubbing and bumping to edges and corners (see photographs)

“Total Quality Management is today’s most important management philosophy.  In this landmark book, Bill Creech reveals what’s wrong with the traditional American management style – and as its replacement prescribes a ‘Five Pillar” form of TQM that can provide businesses the decisive competitive edge they will need to survive and to prosper as globalisation unfolds.
Drawing on his own successes and on examples from nineteen corporations worldwide, Creech cites both horror and success stories to illuminate how companies can best adapt to our changing times.  He evaluates the ideas of the famous “process” gurus and dissects what’s working and what’s not within the quality management movement.  He eloquently explains why, despite all the rhetoric, that movement is providing little real change.”