Counselling by Telephone by Maxine Rosenfield

Counselling by Telephone

by Maxine Rosenfield

SAGE Publications, 1997, ISBN 0803979991, paperback

Very Good Condition, a little edge and shelf wear, a little rubbing to edges and corners, a little creasing to covers, previous owners inscription on half title page, very light musty fragrance (see photographs)

"Supportive, instructive and eminently practical, Counselling by Telephone explores the essential skills needed to carry out effective telephone counselling - such as welcoming and establishing a relationship with the client, listening and responding, understanding silence, working with transference and fantasy, and recognising and reacting to feelings - which are necessarily very often distinct from those involved in face-to-face counselling.  The book challenges the view that telephone counselling is a poor relation to face-to-face counselling, arguing that for certain clients it may in fact be the therapeutic medium of choice.