Working With People
Communication Skills For Reflective Practice
by Lousie Harms
Oxford University Press, 2007, paperback, ISBN 9780195558821
Very Good Condition, minor edge and shelf wear
'Examines communication and interviewing skills within the context of human services practice. Working With People is an overview of the well-known and frequently utilised skills of interpersonal communication and interviewing. It draws upon literature from research and practice in relation to understanding the critical decisions or choices that are made when using 'microskills'.
Takes a multidimensional approach to working with individuals. Emphasises the importance of understanding experiences of vulnerability and resilience, and correspondingly, risk and protective factors.
Encourages students to think critically and to reflect on practice. Applies theoretical knowledge of human beings and the social environment, of adversity and oppression, and of coping and adaptation, in a practical way.
Case scenarios by experienced practitioners ensure that examples are grounded firmly in the realities of everyday practices, and reinforce the emphasis on working creatively, critically and consciously with other people.'